IntegrationRequires provider partner approval

ServiceTitan Integration

Bookings and customers can be created in ServiceTitan, but every access path is gated by ServiceTitan and authorized per tenant.

Common in: Larger plumbing, HVAC, electrical & roofing operations

How it works

ServiceTitan offers a Zapier integration in open beta and a partner API. Both are gated: the Zapier beta requires The Works package (or a legacy package) plus credentials registered by your ServiceTitan admin, and direct API access is authorized tenant by tenant through ServiceTitan's developer program.

How the connection is made

ServiceTitan's developer program, authorized per tenant by your ServiceTitan admin, or the Zapier open beta on packages that include it.

Example workflow

A tenant-authorized connection lets the agent recognize an existing customer, read job status, and create a booking that lands in your dispatch board.

A conceptual example. The exact fields and actions are confirmed for your account during the compatibility review.

Data we may create

Bookings
Jobs
Customers

Data we may read

Customer records
Job & booking status

Requirements

A ServiceTitan package that includes integration access (for example The Works)
Your ServiceTitan admin registers credentials and grants API permissions
Per-tenant onboarding through ServiceTitan's developer program

Known limitations

No self-serve path exists, and the Zapier integration is in open beta, so treat this as a coordinated onboarding with your ServiceTitan admin rather than a quick connect. If access can't be granted, the guaranteed handoff fallback applies.

If a direct integration isn't available

Where a direct integration isn't available or permitted, we deliver booked opportunities through a reliable handoff, internal team notifications, a shared calendar, or a structured export, so nothing is lost.

Integration functionality depends on the software provider's current API, webhook and Zapier capabilities, authentication requirements, permissions, subscription level, and partner-approval requirements. None of these are pre-built connectors: every integration is configured for your account individually, custom-tier integrations are built and tested during onboarding, and we confirm exact capability during a compatibility review before launch.Appropriate for: Larger plumbing, HVAC, electrical & roofing operations. Provider documentation last checked: 2026-07.

Check ServiceTitan compatibility for your account

A short assessment records your system and volume, then the review confirms exact capability against your plan and permissions.

Start a compatibility review